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Topic: People who complain to the wrong people< Next Oldest | Next Newest >
 Post Number: 11
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PostIcon Posted on: Aug. 07 2000,02:34  Skip to the next post in this topic. Ignore posts   QUOTE
I had the perfect example today- a lady at the store bought a 逤 barbecue plus a bunch of groceries, for a total of roughly 񘋰... so she just slaps down this cheque for 񘋰, expecting that we can just take it instantly... of course, my supervisors had to call the banks to double check, and everything, and she got furious. I mean, I sympathize with her, because she did have to stand there for like 10 minutes or so while they ran verifications, and I would be annoyed too, but what the hell does she expect?? With the number of "rubber" cheques floating around, does she think the store would be stupid enough to take a cheque from a complete stranger for well over a thousand bucks without doing a few checks on it? Sheesh...

And of course, she took her frustration out on ME and my supervisor... I felt like telling her to call up the head office if she really had a complaint, because there ain't a god damned thing I can do about it (even if I wanted to).

Phshaw.

-FFox

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PostIcon Posted on: Aug. 07 2000,04:59 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
I know exactly what you mean. I work at a grociery store too. i check/bag/stock and all sorts of other shit. One thing i hate is the fact that ppl assume that we have the price of every produce item memmorized. we have codes for that sort of thing. such as grapes you enter 4023 PLU. i can understand how a person would just not think about something like that. but when you are searching for the number to enter and they tell you every five seconds that those are 25 cents a pound it gets on your nervers REAL fast. and our checkers are dumbasses so when they send the groceries down the belt they squish everything. and guess who gets yelled at. me. it's bullshit. also people break our f'n carts all the time. they must think that if it doesn't go the first time then pushing harder must be the answer. aggghh i really can't stand people. plus they all tell you stupid shit like "oh and put all my cold stuff together". well no shit. I don't go to their place of work and tell them how to do their job.
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PostIcon Posted on: Aug. 07 2000,11:44 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
about the code memorizing stuff, you can tell youve been at a job too long when you have memorized them. the people at the safeway i go to, the people who have been there a long time (i.e. the ones who tell me to say hi to my mom for them) all have the codes for pastries and produce memorized. personally i dont see how anyone could stay in the job that long...i dunno though..
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PostIcon Posted on: Aug. 08 2000,00:00 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
You know what scared the hell out of me a week ago? Realizing that I had the number to Equifax (our check company), as well as the number to Visa/MC memorized. Felt very weird...and I've only been there a month.

On another topic, isn't it great that people on the phone will ask you "Why is my system so slow?" and expect you to diagnose their problems (for free) and fix them? I will try, but only if I'm not with customer--if I am they just get put on hold. :-)


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PostIcon Posted on: Aug. 08 2000,03:38 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
actually i started memorizing the codes after like 5 days to a week. they're only 4 digits and you use them a lot every day.
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PostIcon Posted on: Aug. 08 2000,15:50 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
What's scary is when you haven't worked somewhere for like a year and a half and you still remember all the codes. I haven't worked at Hallmark for that long, and I could still tell you practically all of our register codes. Granted, I worked there for like 3 years, but still....
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PostIcon Posted on: Aug. 09 2000,01:39 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
Anyone else find it fun to list the ways you can steal from the store you work at? As a customer and as an employee. It's just so easy...but I haven't succumbed to the temptation, yet. :-)

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PostIcon Posted on: Aug. 09 2000,04:08 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
I've got a good example of this..

I work at Chevron part time, mostly just doing gopher work. There are times, however when I work in the office. Wait on customers, answer phone, etc. One of these times a lady called up and I answered

"Good Afternoon, Chevron Canada"

And she said

"Oh hello _chevron_" and I just knew she was going to whine. Which she did, aparently somebody had gotten a tidytank full of the wrong, more expensive diesel sometime last month, but she decided to blame it on us because one of our diesel pumps went down the previous weekend (the billing for which wouldn't have gone through yet etc etc). She also complained about paying too much for it. After she finished all this I spoke for the second time.

"Uh-huh. I can't really help you on that but if you call back in 5-10 minutes, Tammi (my boss/Head Honcho) will be back and she can easily answer all your questions."

her:"Oh.. okay. bye." And she never did call back.

If she would've taken as second to think she may have realized.. wait, maybe the person who answered the phone can't answer all my questions and unfounded complaints..maybe I should ask.. no I'll just proceed to waste thier time instead. This isn't as bad as the people who come into the office and see me, obiously just a parttime employee (I'm 16.. its pretty obvious) and start asking me questions about billing and when Head Office will be lowering prices and how much of a discount Joes Dingo Farm is getting on AssLube. And then after I either tell them I don't know or try to look it up, they glare, or just get really impainent and say, well I'll just buy these 2 bottles of Oil. And I wanna pay cash too. Cash. At a bulkstaion. You have no idea what type of a hassel that is. But thats another rant all together.

People who expect too much out of a buisness.
or..
If you want you fucking gas pumped for you goto a gas station asshole.

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PostIcon Posted on: Aug. 12 2000,04:35 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE
I so feel for all you guys. I try to treat store staff so nice, because I know what it's like to be on the other end of the stick. If only people could just chill out a little bit more and be a little bit happier...

About codes, I had to memorize the majority of our produce codes (well over 100) before I even started. Green grapes 4022, red grapes 4023, pineapple 4029, Daikon (Japanese Radish) 4598, Baby Bok Choy 4544...

How's that for sad.

-FFox

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-NOFX

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PostIcon Posted on: Aug. 13 2000,00:34 Skip to the previous post in this topic.  Ignore posts   QUOTE
well i finally have something to add to this.

my bathroom door handle is broken. it was broken by the people who painted the house because they couldnt reinstall it right. anyway, my grandma decided to use my bathroom the other day(why, i have no fucking clue) and then she got stuck in it. after waking me up with her yelling and banging at 10 in the morning, she continued to yell at me like there was some way to open it from the outside (of which i dont know) and then when she finally got it open, she lectured at me for having a broken handle as though i thought it was fucking cool that i get stuck in my bathroom. she refused to believe that my dad (her son) was too lazy to go buy a replacement or hire someone to fix it for him. i told her like 10 times to complain to my dad too, and she hasnt said a word to him about it....anyway, i thought id share

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