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Originally posted by Bozeman:
Not to mention the rip off at the checkout counter. "Would you like Best Buy's warranty?" "No, I'd rather burn my money." The warranty is bullshit. Most goods have a warranty already, and it's better than Best Buy's. NEVER GET THE WARRANTY if you buy from those jackals.

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For a โ item you can get a TAP (Technology Assurance Plan) for about ŭ. Considering you can simply bring back that defective product to whatever store you want it's a really good deal for novice computer users (and the lazy elite). Manufacturer warranties generally require you to cover the mailing charges necessary for you to send the product to the company and involve waiting for the product to arrive, be fixed or replaced, and be sent back. Some people don't want that inconvenience. At CompUSA we get a small commission for each TAP we sell so we're definitely going to offer it, not only to help out the customer, but also to help out ourselves.

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Istari

And moving away from the issue of salespeople, and towards the issue of returns, etc., please don't get mad at the cashiers if you are trying to return anything and they refuse. I am a cashier at a large superstore near where I live, and we are told by our supervisors specifically how to deal with anything... if someone comes up and starts bitching at us to do something that we can't, we have no choice. We are not allowed to "give in" to someone having a temper tantrum. The best solution is to go right to the management to state your case... the supervisors, customer service, etc. Don't bitch at the cashiers just because they are doing their job... if they (we) don't, it's our asses on the line.

-FFox

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"A christian, an anarchist-slash-prostitute, figures out the true meaning of freedom. Not freedom like America, freedom like a shopping cart."
-NOFX