If he bought hardware from a manufacturer for the purpose of backups, and that hardware didn't work, I'm sure that he would be getting in touch with them. Crobar's site or anyone elses site isn't going to make the big companies work any faster on solving a non-peering ISP's backup issues. Hell its hard enough to get big companies on site for installation of an entire network let alone a simple backup tower.

Cr0bar's not being backed up was simply victimization by circumstance... so that leaves us in the place of where the wrongdoing was. It was in the account deletion... its that simple.. And Cr0bar has been refunded for the days that he was down because of that deletion. Given that I think Lu did the right thing, and I respect him for that.

I think these days, in general, a lot of people are out with the rope to lynch, but don't have the slightest clues about the reasons for the circumstances that transpired. And about 80\% of that same lot of lynch-mob wouldn't have a clue what most of those reasons meant even if they did know them.

Perhaps those of you who are so willing to lynch Lu in this form should attempt to setup a real ISP. Then maybe you would understand the dynamic required to run one, not to mention understand the level of catastrophe that most of them go through at least weekly.

He isn't even in a decent position to hold his own. He's caught between peering providers and users who are JUST AS RESPONSIBLE for keeping thier own backups of thier sites as the provider is. Don't kid yourselves. If you want to be sure your data is completely safe, the only way to do it is to back it up yourself.

Instead of saying "we apologize and are looking into it."
we get the following:
"While I remember the login name I don't remember the circumstances but I will say this. If someone has their account terminated it is because they either violated their service agreement or used fraudulent means to pay for their account. In either case we simply delete the account and that is the end of our relationship with this individual. Rather than asking for backups of their files they should be asking themselves about their own methods."

That, by itself, tells me they did not care too much until emails came through.

However making the amends does help. Offering to take Cr0 back with 6 months free service would be better. A better way to get a customer back for sure. A way to see if the relationship can be salvaged. But they gave him is $$ and said sorry. "read: now you cant sue for services not rendered. Dont come back, hear?"

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The day will come when Thor will rub the 1000 years of sleep from his eyes, lift his hammer, and crush the Gothic Cathedrals.
www.khnemu.com

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My computer is made by the Slinky company, is that a bad thing?

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aventari
"witty one-liner"

If their server went down, would the site be "detonated"?

Mini-me, stop humping the "laser" !

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-- incubus
As I chase the leaves like the words I never find ...

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~Anztac - The guy who had the really long sig (formerly Kriegman)

"I am easily driven into a flying rage by blithering idiots"
-cr0bar [The god of this domain]